The Department of Sworn Services (LAPD, Fire Dept, etc.) is the best about getting the forms in properly and the Department of Parks and Recreation is the worst. So we shifted our focus to supervisors as the assumed users.
LAPD: Training is the key to success.
We started our inquiry with Sworn Services and see what they were doing right. Not all supervisors were unmotivated to serve the city – Upon being trained, they become far more invested in getting the forms completed in time.
However, they aren’t clear on the process to follow until receiving the training program, which in fact, does not cover every supervisor.
This validated the need for training across all departments. And instead of the 5020 form, the Supervisor Investigation Form was the problematic one to fill out.